1. Scope

This Auction Shipping and Delivery Policy describes how items purchased through ShopThing Auctions are shipped and delivered. It supplements and is read together with the Terms and Conditions for Auction Bidding and Purchase (the "Terms"). Capitalized terms not defined in this policy have the meanings given in the Terms.

2. When fulfilment begins

Fulfilment of a Lot begins after your Winning Bid has been confirmed as a Final Sale under §7 of the Terms — that is, after we have confirmed that we are able to fulfill your Bid and have captured the corresponding payment authorization.

3. Where we ship

We ship to United States and Canadian addresses only. We do not currently ship internationally outside of these two countries.

For United States addresses, we ship to the 50 states and the District of Columbia only. We do not ship to US territories, including American Samoa, Guam, Puerto Rico, and the US Virgin Islands.

We do not ship to PO Boxes in the United States or Canada; a physical street address is required for all orders.

You may only place a Bid where your shipping address meets the above requirements and where the destination is not subject to a per-Lot restriction. Certain Lot categories may not be deliverable to certain destinations. Where a restriction applies to a Lot, the restriction is disclosed on the Lot's listing page.

4. Fulfilment timeline

From Final Sale confirmation to delivery, please allow 2–3 weeks. The timeline reflects authentication at our authentication center, packaging, and carrier transit. Specific timelines may vary based on the Lot, destination, and carrier conditions. The timeline displayed on your order confirmation is an estimate; we will work with reasonable diligence to deliver within the displayed window. A delay in fulfilment or delivery, for any reason, does not affect the finality of your purchase or entitle you to cancel or seek a refund of a Final Sale.

5. Authentication at our authentication center

Each Lot passes through our authentication center before being shipped to you. Authentication is performed by our in-house team, by our authentication partner, or both. If a Lot fails our authentication step, we will not ship it; we refund you in full as described in our Auction Authenticity and Item Condition Policy.

6. Customs and duties for Canadian shipping addresses

If you have a Canadian shipping address, you will be required to pay applicable customs duties and any associated fees at the time the Lot is delivered. These are charged by the carrier on behalf of the Canada Border Services Agency and are separate from the Bid amount and the sales tax we collect at the time of Final Sale. You are responsible for these charges. We will not refund a Lot because of customs duties or fees imposed at the Canadian border.

If you have a United States shipping address, you do not pay any separate customs duty or import-side charge.

7. Pricing

The Bid amount displayed for a Lot is the price you pay if your Bid becomes a Final Sale, plus applicable sales tax (and, for Canadian shipping addresses, any applicable customs duties payable at the border under §6). There is no separate shipping charge at checkout or at capture.

8. Carrier

We select the outbound carrier at our discretion. We work with major shipping carriers including FedEx, DHL, and UPS. We may choose the carrier based on the destination, the value of the Lot, the customer-experience expectations for the Lot, and operational considerations. You do not select the carrier.

We do not maintain shipper-side insurance on individual shipments to you. Carrier-side coverage, where available under the carrier's terms of carriage, is the primary recourse for loss, damage, or delay in transit. Where you would like coverage beyond what the carrier provides, optional shipment protection may be available to purchase at checkout if and when offered through ShopThing Auctions.

9. Title and risk of loss

Once we hand a Lot to the shipping carrier for delivery to you, responsibility for the Lot passes to you and is subject to the carrier's terms of carriage. This means that if a Lot is damaged or lost in transit after we hand it to the carrier, your remedy is through the carrier and through our reporting process below, not by way of cancellation of the Final Sale.

10. Damage on delivery

If a Lot arrives damaged, you must report the damage to us within 48 hours of carrier-confirmed delivery, with photographic evidence that meets the same requirements as a material misdescription claim under §14 of the Terms and §7 of the Auction Authenticity and Item Condition Policy. Specifically:

• you must provide either an unboxing video, or clearly timestamped photographs taken at the moment of receipt, showing the Lot in its original carrier packaging before any handling;
• you must provide multi-angle photographs of the alleged damage to both the Lot and the packaging;
• you must confirm that the Lot has not been used, worn, cleaned, or otherwise altered post-delivery;
• you must confirm that all original packaging, tags, dust bags, papers, and accessories are present. Claims submitted more than 48 hours after delivery are time-barred. Claims unaccompanied by photographic evidence are denied. We adjudicate damage claims internally and our determination is final and binding under the Terms.

11. Not delivered

If a Lot is shown by carrier tracking as in transit but does not deliver within 14 business days after the carrier's estimated delivery date, contact us at hello@shopthing.com so we can open a carrier-claim investigation on your behalf. We will assist you in filing a claim with the carrier where the carrier's terms of carriage permit. We are not responsible for, and do not insure against, carrier-side delay, mishandling, or loss. We are not liable for any delay attributable to the carrier.

Where the carrier confirms a Lot as lost in transit and the carrier's coverage applies to the loss, we may, at our sole discretion, offer a partial or full refund of the purchase price or a replacement from comparable inventory if available. We are not obligated to offer a refund or a replacement. Where the carrier denies the claim, your recourse for the loss is against the carrier under the carrier's terms of carriage; we are not liable to you for the carrier's determination.

12. Address changes

You may update your shipping address at any time before your Bid becomes a Final Sale. We use the address on your account at the time of capture to compute applicable sales tax and to ship the Lot. Address changes after Final Sale but before shipment can be processed on a best-effort basis by contacting hello@shopthing.com; once we have handed the Lot to the carrier we cannot redirect it without carrier cooperation, which is not guaranteed.

13. Returns under the Terms

Returns are not accepted. All sales are final. The only exceptions are the narrow remedies described in §10 (damage on delivery) and in §13 and §14 of the Terms and the Auction Authenticity and Item Condition Policy (authentication failure and material misdescription). Where we uphold a remedy claim under those provisions, we provide a prepaid return label and cover the return-shipping cost. Where we do not uphold a claim, no return is accepted and the sale stands.

14. Failed delivery

If the carrier is unable to complete delivery due to an incorrect or incomplete address, an unattended residence where signature is required, or refusal of delivery, the carrier will return the Lot to us. We will contact you to arrange redelivery to a corrected address. Where the redelivery requires us to incur a second outbound shipping cost as a result of your error or refusal, we may charge that cost to you. Repeated delivery failures, where you do not respond to our reasonable outreach within 30 days, may result in the Lot being placed in storage or returned to inventory, and we may at our discretion treat the failed delivery as a constructive abandonment for which no refund is due.

15. Restricted destinations; restricted Lots

Certain Lots may not be deliverable to certain destinations due to applicable law, carrier policy, or category-specific restrictions. Where a restriction applies, we will not accept your Bid where the restriction applies to your shipping destination.

16. Contact

Shipping questions and damage / loss reports can be sent to hello@shopthing.com. Please include your order reference and photographic evidence in your initial email.